Greg Muccio

About Greg Muccio

Greg Muccio is manager, people department, at Southwest Airlines.

More Articles by Greg Muccio

105, 2017

Miles to Go

By |May 1st, 2017|

It’s almost that time of year when those dreaded words will be uttered from backseats everywhere: Are we there yet? I remember enduring my family’s 17-hour drive from Texas to Pennsylvania — with no technology to entertain me. Kids nowadays have no idea how easy they actually have it. My daughter has deemed any trip […]

106, 2015

Straight Talk: Lessons From the Hunt

By |June 1st, 2015|

What a time-honored holiday tradition and staffing have in common

By now, a couple months have passed since Easter, but I want to share what occurred to me while watching my child participate in my neighborhood’s Easter egg hunt this year.

Watching the event is always a fun exercise in observing human behavior. When I am not […]

110, 2013

Straight Talk From the Customer: Breaking Up Is Hard to Do

By |October 1st, 2013|

Breaking Up Is Hard to Do
How you react when your customer dumps you can mean a future second chance
Breaking up, splitting up, getting dumped — they are all phrases used for when a relationship ends. Most of us have been on either end or both of these scenarios in our lives. The scenario exists in […]