Jeff Phelps

Jeff Phelps

About Jeff Phelps

Jeff Phelps is co-founder and CEO of iWorkGlobal. Connect with him on Twitter: @jphelps1 or on LinkedIn.

More Articles by Jeff Phelps

1411, 2018

Doing Our Part

By |November 14th, 2018|

October was National Women in Business month, which reminded me to reflect on the many women who have had an enormous impact on my career, leadership, and success. I think of the women who have inspired me, trained me, coached me, trusted me, forgiven me, allowed me to fail, and encouraged and even pushed me […]

110, 2018

More Than a Mantra

By |October 1st, 2018|

In its report on expected customer experience trends by 2020, customer experience consulting firm Walker claims that the overall service experience will, in fact, outweigh price and product as a company’s sole key differentiator.

Tech effect. Yet customer service, like any other aspect of business, has changed dramatically, with technology expanding interactions across multiple channels: web, […]