Department-featured

2409, 2019

Laws of Attraction

By |September 24th, 2019|

I’ve worked in the staffing space for 32 years now. In that time, I’ve seen and experienced countless changes — from the days of paper-based staffing processes (who remembers roller carts and trips to the storage unit?), strictly phone-based recruiting, the crazy job-title inflation epidemic of the late ’90s to the rise of software platforms, […]

2307, 2019

Buyer Reality: Walk in Their Footsteps

By |July 23rd, 2019|

For a moment, forget that you’ve been in the staffing industry for years and that, as a managed service provider to contingent workforce programs, you can speak the language fluently, using terminology like “IC vetting,” “staff augmentation” and “statement of work.” Forget that you understand thoroughly how to calculate bill rates and markups. Imagine instead […]

2005, 2019

Benefit of Counsel: The Cannabis Conundrum

By |May 20th, 2019|

At the time of this writing, 33 states and the District of Columbia have legalized the medical use of marijuana, and 10 of those states plus DC have passed laws decriminalizing recreational use. This creates myriad challenges for employers, especially when facing an already-shrinking talent pool.

Complex intersection. For employers and recruiters, the issue is further […]

2503, 2019

Growth Over Synergy

By |March 25th, 2019|

When contemplating an acquisition, it can be easy to imagine synergies. These notions are often vague, like “our product range and their distribution channels.” Vague ideas are guaranteed not to live up to expectations. Other times, it can be easy to think the numbers are the story — such as a large customer overlap. On […]

102, 2019

Buyer Reality: Realigning With Partners

By |February 1st, 2019|

“If you don’t grow, you die.”

I have heard these words many times over my 18-year career at Southwest Airlines. They have been a mantra of sorts for Herb Keller, our founder and CEO Emeritus. He would say them often when reminding us that we must change and evolve as an airline in order to beat […]

1411, 2018

The Holistic Sale

By |November 14th, 2018|

Typically in sales, the thought of others within your organization approaching your clients is bad enough, but the idea of setting up such contact between your client and others in your organization — cross-selling — can be intimidating, confusing and even downright scary. If you are the one who did the legwork to build and […]

110, 2018

Benefit of Counsel: Take Note

By |October 1st, 2018|

About a year ago, the #MeToo movement hit, and it’s still rare to turn on the television or pick up a newspaper without hearing or reading a segment on a high-profile professional accused of sexual harassment. As a result, states have begun to review and overhaul their related laws. Staffing firms across the country, and […]

2208, 2018

Perspective: Bring It Home

By |August 22nd, 2018|

It seems like just yesterday you were enjoying a successful 2017, proudly and confidently presenting your 2018 goals. But now it’s already well into the third quarter, and you need to know how you are doing against those goals. This business is extremely goals driven. But even overachievers find they set their sights a bit […]

2407, 2018

View from the Boardroom: Keeping Up

By |July 24th, 2018|

Much like the Industrial Revolution of the 19th century, technological innovations today are transforming the work we do and how we do it. While people are gaining more freedom and opportunities as a result, technology also generates new challenges for companies seeking to remain competitive. My company, Upwork, is based in the San Francisco Bay […]

106, 2018

Benefit of Counsel: Et Tu, Client?

By |June 1st, 2018|

It’s been several months since the groundswell #MeToo movement began, with many prominent figures being felled by sexual harassment allegations — and the effects extend beyond Hollywood and Washington DC. Many employers have seen increased complaints, but staffing businesses face additional practical and legal issues.

While there is no magic spell to protect your firm, there […]