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110, 2018

Take Note

By |October 1st, 2018|

About a year ago, the #MeToo movement hit, and it’s still rare to turn on the television or pick up a newspaper without hearing or reading a segment on a high-profile professional accused of sexual harassment. As a result, states have begun to review and overhaul their related laws. Staffing firms across the country, and […]

2208, 2018

Perspective: Bring It Home

By |August 22nd, 2018|

It seems like just yesterday you were enjoying a successful 2017, proudly and confidently presenting your 2018 goals. But now it’s already well into the third quarter, and you need to know how you are doing against those goals. This business is extremely goals driven. But even overachievers find they set their sights a bit […]

2407, 2018

View from the Boardroom: Keeping Up

By |July 24th, 2018|

Much like the Industrial Revolution of the 19th century, technological innovations today are transforming the work we do and how we do it. While people are gaining more freedom and opportunities as a result, technology also generates new challenges for companies seeking to remain competitive. My company, Upwork, is based in the San Francisco Bay […]

106, 2018

Benefit of Counsel: Et Tu, Client?

By |June 1st, 2018|

It’s been several months since the groundswell #MeToo movement began, with many prominent figures being felled by sexual harassment allegations — and the effects extend beyond Hollywood and Washington DC. Many employers have seen increased complaints, but staffing businesses face additional practical and legal issues.

While there is no magic spell to protect your firm, there […]

105, 2018

Expert’s Corner: Diamonds in the Rough

By |May 1st, 2018|

After years of compliance and risk mitigation-related technology initiatives, CIOs are returning to functional operational projects to generate revenue. This paradigm shift has made technology the core of operations for all companies regardless of the industry they serve. Disruptive digital technologies will become the key to enabling companies to consume and analyze data to improve […]

2603, 2018

Perspective: Common Threads

By |March 26th, 2018|

My colleague and co-author Mike Cleland and I have spent a lot of time in the last couple of years thinking about what is different about staffing firms that are able to grow significantly faster than the market. As founder of Charted Path, Cleland has consulted with dozens of staffing firms, typically at a moment […]

1402, 2018

Benefit of Counsel: In Hail and Storm

By and |February 14th, 2018|

In times of unexpected facility closures due to events such as inclement weather, what is the responsibility of the staffing provider with regard to the workers’ pay? Whether a worker must be paid if a client company is closed depends on the employee’s exempt or nonexempt status.

Exempt. The Fair Labor Standards Act requires employers to […]

2011, 2017

Your Core Team

By |November 20th, 2017|

Like you, every day, I see an announcement for “The Next Big Thing” — a new technology, investment opportunity or innovation promising to maximize profits by increasing productivity and reducing labor costs.

The nature of “The Next Big Thing” varies widely, such as: utilizing offshore resources to reduce labor costs; increasing sourcing effectiveness; maximizing big data […]

2609, 2017

View From the Boardroom: Guiding Principles

By |September 26th, 2017|

What a pivotal time to be in staffing. Our labor market is nearing full employment. “Artificial intelligence” has become a mainstream term. And the jobs of tomorrow are taking shape before our eyes.

In such a transformative environment, staffing leaders must connect more dots than ever before — and faster. However, as we whirl into the […]

2108, 2017

Survival of the Fittest

By |August 21st, 2017|

In a 2001 interview, I said, “You can’t move forward if you’re looking back.” I was recently reminded that survival in this ever-changing industry shouldn’t be taken for granted. With increasing customer demands and technology evolving daily, we are blessed to be one of the few companies that has survived and prospered. As I think […]