Buyer Reality

110, 2015

Straight Talk: Think Before You Cold Call

By |October 1st, 2015|

Do your homework and tailor your solutions accordingly

Several times a day, an unknown number appears on my phone screen. One day, not too long after attending a Staffing Industry Analysts CWS conference, I took one of these calls in a rush, and there it was again: another staffing salesperson. This one claims to work for […]

107, 2015

Straight Talk: Didn’t Make the Team?

By |July 1st, 2015|

Seemingly decent performance may not be enough to keep you on the playing field

Just over two years ago, we launched our MSP with incumbent contingent labor suppliers. That was when we began to realize just how large our supplier pool really was. Everywhere we looked, under every rock we turned, we’d find yet another contingent […]

106, 2015

Straight Talk: Lessons From the Hunt

By |June 1st, 2015|

What a time-honored holiday tradition and staffing have in common

By now, a couple months have passed since Easter, but I want to share what occurred to me while watching my child participate in my neighborhood’s Easter egg hunt this year.

Watching the event is always a fun exercise in observing human behavior. When I am not […]

102, 2015

Straight Talk From the Customer: Fostering Diversity

By |February 1st, 2015|

Fostering a more diverse and inclusive workplace continues to be a priority for many companies because doing so creates value for customers and better reflects the communities in which they do business. Building such a workforce begins with recruiting, so staffing companies looking to differentiate them- selves should think about how they can cultivate a […]

1510, 2014

Straight Talk From the Customer: A Matter of Health

By |October 15th, 2014|

Contingent worker quality effects are far-reaching for Lilly
It is possible you or someone close to you are the end customer of Eli Lilly and Company’s contingent worker program, because these individuals may be involved in the process of making the medicines you or your family members take. They may also be involved in the discovery […]

3009, 2014

Straight Talk From the Customer: Get Specialised

By |September 30th, 2014|

Why deep expertise can benefit you and your client
With most contingent workforce programmes, benchmarking is a great place to start in order to identify savings opportunities. It makes sense. You know a job category in your location averages a certain amount per hour, and you can compare that with your own spend.

But that method does […]

109, 2014

Straight Talk From the Customer: Do This, Not That

By |September 1st, 2014|

How to treat your customers to promote a symbiotic relationship
By Peggy O’Neill

Contingent workforce managers and programs invariably need to rely on vendors for temporary hiring needs, which makes for a symbiotic relationship. As a CW manager, I want to work with vendors that are trustworthy, reliable, understand our requirements and identify qualified candidates in a […]

106, 2014

Straight Talk From the Customer: It’s Not Rocket Science

By |June 1st, 2014|

Tips to Becoming a Standout Supplier
By Kristy Mertz

As recruitment lead for Qualcomm’s contingent workforce management program, I am often approached by staffing firms asking how they can get on our supplier lists or become a preferred provider. Stepping back to consider what makes our most successful suppliers stand out, I have come up with these […]

105, 2014

Straight Talk From the Customer: Costly Resistance

By |May 1st, 2014|

A well-run contingent labor program is like a well-oiled machine — it has many moving parts working together seamlessly and in perfect harmony. The largest components are the managed service program, the vendor management system, the business partners (engagement managers) and the suppliers. While every program has its strengths and weaknesses, when the suppliers and […]

103, 2014

Straight Talk From the Customer: Managing Your Margins

By |March 1st, 2014|

Efficient contingent workforce programs happen when the MSP is allowed to do its job and the suppliers are given room to find the best candidates at economical prices. A tool that helps with this process is the rate card. I do believe in giving the MSP freedom to run the program. At the same time, […]