Buyer Reality

3009, 2014

Straight Talk From the Customer: Get Specialised

By |September 30th, 2014|

Why deep expertise can benefit you and your client
With most contingent workforce programmes, benchmarking is a great place to start in order to identify savings opportunities. It makes sense. You know a job category in your location averages a certain amount per hour, and you can compare that with your own spend.

But that method does […]

109, 2014

Straight Talk From the Customer: Do This, Not That

By |September 1st, 2014|

How to treat your customers to promote a symbiotic relationship
By Peggy O’Neill

Contingent workforce managers and programs invariably need to rely on vendors for temporary hiring needs, which makes for a symbiotic relationship. As a CW manager, I want to work with vendors that are trustworthy, reliable, understand our requirements and identify qualified candidates in a […]

106, 2014

Straight Talk From the Customer: It’s Not Rocket Science

By |June 1st, 2014|

Tips to Becoming a Standout Supplier
By Kristy Mertz

As recruitment lead for Qualcomm’s contingent workforce management program, I am often approached by staffing firms asking how they can get on our supplier lists or become a preferred provider. Stepping back to consider what makes our most successful suppliers stand out, I have come up with these […]

105, 2014

Straight Talk From the Customer: Costly Resistance

By |May 1st, 2014|

A well-run contingent labor program is like a well-oiled machine — it has many moving parts working together seamlessly and in perfect harmony. The largest components are the managed service program, the vendor management system, the business partners (engagement managers) and the suppliers. While every program has its strengths and weaknesses, when the suppliers and […]

103, 2014

Straight Talk From the Customer: Managing Your Margins

By |March 1st, 2014|

Efficient contingent workforce programs happen when the MSP is allowed to do its job and the suppliers are given room to find the best candidates at economical prices. A tool that helps with this process is the rate card. I do believe in giving the MSP freedom to run the program. At the same time, […]

102, 2014

Straight Talk From the Customer: Great Expectations

By |February 1st, 2014|

People ask all the time about our greatest wish of our suppliers. For me, it’s an absolutely simple but consistently overlooked skill that I want: project management. Project management resources and training are generally reserved for larger projects, i.e. a system or new program implementation. However, it’s often the medium to small projects or problems […]

112, 2013

Straight Talk From the Customer: The Gift of Giving

By |December 1st, 2013|

Some guidelines for staffing suppliers when planning client appreciation gestures

The giving and receiving of gifts is a common practice in many business relationships, and staffing is no exception. December is a time when many businesses offer gifts, though the practice is not limited to the end of the year.

Years ago, gifts from staffing suppliers could […]

110, 2013

Straight Talk From the Customer: Breaking Up Is Hard to Do

By |October 1st, 2013|

Breaking Up Is Hard to Do
How you react when your customer dumps you can mean a future second chance
Breaking up, splitting up, getting dumped — they are all phrases used for when a relationship ends. Most of us have been on either end or both of these scenarios in our lives. The scenario exists in […]

109, 2013

Straight Talk From the Customer: Into the Fold

By |September 1st, 2013|

How CW managers merge programs, incorporate suppliers following an acquisition
In the current, fast-moving and shifting environment of company mergers and acquisitions, contingent workforce managers have the continuous task of deciding whether to incorporate or exclude new suppliers into the acquiring company’s MSP/VMS program. Obviously, this is a challenge from any vantage point. Such situations are […]

108, 2013

Straight Talk From the Customer

By |August 1st, 2013|

Suppliers on Display
Showcasing a rotating subset of a program’s preferred vendors benefits both partie
Contingent workforce program managers are often tasked with managing a supplier base that feels as if the word partnership is synonymous with autocracy. We also have to work with our company’s mission, ensuring strategic alignment of all things staff augmentation per corporate edict, […]