Buyer Reality

102, 2014

Straight Talk From the Customer: Great Expectations

By |February 1st, 2014|

People ask all the time about our greatest wish of our suppliers. For me, it’s an absolutely simple but consistently overlooked skill that I want: project management. Project management resources and training are generally reserved for larger projects, i.e. a system or new program implementation. However, it’s often the medium to small projects or problems […]

112, 2013

Straight Talk From the Customer: The Gift of Giving

By |December 1st, 2013|

Some guidelines for staffing suppliers when planning client appreciation gestures

The giving and receiving of gifts is a common practice in many business relationships, and staffing is no exception. December is a time when many businesses offer gifts, though the practice is not limited to the end of the year.

Years ago, gifts from staffing suppliers could […]

110, 2013

Straight Talk From the Customer: Breaking Up Is Hard to Do

By |October 1st, 2013|

Breaking Up Is Hard to Do
How you react when your customer dumps you can mean a future second chance
Breaking up, splitting up, getting dumped — they are all phrases used for when a relationship ends. Most of us have been on either end or both of these scenarios in our lives. The scenario exists in […]

109, 2013

Straight Talk From the Customer: Into the Fold

By |September 1st, 2013|

How CW managers merge programs, incorporate suppliers following an acquisition
In the current, fast-moving and shifting environment of company mergers and acquisitions, contingent workforce managers have the continuous task of deciding whether to incorporate or exclude new suppliers into the acquiring company’s MSP/VMS program. Obviously, this is a challenge from any vantage point. Such situations are […]

108, 2013

Straight Talk From the Customer

By |August 1st, 2013|

Suppliers on Display
Showcasing a rotating subset of a program’s preferred vendors benefits both partie
Contingent workforce program managers are often tasked with managing a supplier base that feels as if the word partnership is synonymous with autocracy. We also have to work with our company’s mission, ensuring strategic alignment of all things staff augmentation per corporate edict, […]

107, 2013

Straight Talk From the Customer: United We Stand

By |July 1st, 2013|

United We Stand
The complex CW ecosystem calls for cooperation among all parties
The contingent workforce is expanding along with the solutions and services supporting it. No longer are staffing companies just sourcing temps for their clients — they are offering end-to-end process management, automation, independent contractor management, recruitment process outsourcing, workforce management strategies and much more. […]

106, 2013

Straight Talk From the Customer

By |June 1st, 2013|

Suppliers Are From Venus, Buyers From Mars
But there is a point where they can meet and establish an alliance
Buyers and suppliers alike often feel they are on completely different planets, with signals getting crossed as they communicate across what feels like vast distances. We buyers often hear that our suppliers are frustrated in their efforts […]

105, 2013

Straight Talk From the Customer

By |May 1st, 2013|

Stand Out
Differentiating your services in the bid process and beyond
AARP had enjoyed a very good relationship with our payroll services provider, which we migrated to several years ago when we implemented a VMS solution and outsourced daily operations to an MSP. In gearing up for a new competitive bidding process, we discovered that much of […]

104, 2013

Straight Talk From the Customer: The Cost Factor

By |April 1st, 2013|

Why the industry must work together to ensure the right rates
As a strategic sourcing manager with roots in engineering and business, one requirement of my job is to understand the factors or cost components that determine the price of a good or service, or the “should costs.” Determining the “should cost” is important for several […]

103, 2013

Straight Talk From the Customer: Ready for Review

By |March 1st, 2013|

Being prepared for supplier performance evaluations can help improve ties, business
It comes up every three months: the quarterly business review — a time to review progress, want to be sure the people you send are right for the task in case changes to the program or service contractual commitments and a great time for the […]