Buyer Reality

107, 2013

Straight Talk From the Customer: United We Stand

By |July 1st, 2013|

United We Stand
The complex CW ecosystem calls for cooperation among all parties
The contingent workforce is expanding along with the solutions and services supporting it. No longer are staffing companies just sourcing temps for their clients — they are offering end-to-end process management, automation, independent contractor management, recruitment process outsourcing, workforce management strategies and much more. […]

106, 2013

Straight Talk From the Customer

By |June 1st, 2013|

Suppliers Are From Venus, Buyers From Mars
But there is a point where they can meet and establish an alliance
Buyers and suppliers alike often feel they are on completely different planets, with signals getting crossed as they communicate across what feels like vast distances. We buyers often hear that our suppliers are frustrated in their efforts […]

105, 2013

Straight Talk From the Customer

By |May 1st, 2013|

Stand Out
Differentiating your services in the bid process and beyond
AARP had enjoyed a very good relationship with our payroll services provider, which we migrated to several years ago when we implemented a VMS solution and outsourced daily operations to an MSP. In gearing up for a new competitive bidding process, we discovered that much of […]

104, 2013

Straight Talk From the Customer: The Cost Factor

By |April 1st, 2013|

Why the industry must work together to ensure the right rates
As a strategic sourcing manager with roots in engineering and business, one requirement of my job is to understand the factors or cost components that determine the price of a good or service, or the “should costs.” Determining the “should cost” is important for several […]

103, 2013

Straight Talk From the Customer: Ready for Review

By |March 1st, 2013|

Being prepared for supplier performance evaluations can help improve ties, business
It comes up every three months: the quarterly business review — a time to review progress, want to be sure the people you send are right for the task in case changes to the program or service contractual commitments and a great time for the […]

102, 2013

Straight Talk From the Customer: The No-Touch Program

By |February 1st, 2013|

Why no direct hiring manager contact is beneficial for suppliers in an MSP program
At the CWS Summit in San Diego last September, I noticed a re-occurring theme in my direct dialogue with other program managers as well as suppliers: How do you manage your vendor list and do you allow manager/supplier contact?

As you’re reading this, […]

2712, 2012

Straight Talk: Keys to successfully expanding globally with a buyer

By |December 27th, 2012|

From 2008 through the end of last year, I worked at Microsoft Global Procurement Group in the team that defines, shapes and executes its contingent workforce procurement strategy.

Expanding a program outside the U.S. is more than just a “copy and paste” exercise; besides the obvious differences in regulations and local market dynamics, one needs to […]

2205, 2012

Straight Talk From the Customer: Beyond Savings

By |May 22nd, 2012|

As the director of agency contractor services for Hewlett-Packard, I am contacted almost daily by providers of contingent labor. It’s a challenging market for suppliers trying to get on our supplier lists, as companies such as ours look to reduce our supply base and develop more strategic partnerships with our suppliers.

But what does that mean? […]

2304, 2012

Straight Talk from the Customer: Suppliers can benefit from tracking their numbers

By |April 23rd, 2012|

Pepsico, like many other companies, utilizes scorecards to gauge our suppliers’ performance. The scorecards also helped us determine how to structure our tiered system of preferred suppliers within our managed service program (MSP).

As a category manager, I looked at the scorecard to show me how much effort a supplier was putting into filling jobs for […]

2903, 2012

Straight Talk from the Customer: Your Significant Other

By |March 29th, 2012|

When contingent workforce managers seek out VMS or MSP partners, we look for specific qualities. We are looking for a provider who knows more than we do, whose company culture melds with ours, and who has the resources to get it all done. It helps when a vendor understands what is at stake and works […]