View From The Boardroom

110, 2018

More Than a Mantra

By |October 1st, 2018|

In its report on expected customer experience trends by 2020, customer experience consulting firm Walker claims that the overall service experience will, in fact, outweigh price and product as a company’s sole key differentiator.

Tech effect. Yet customer service, like any other aspect of business, has changed dramatically, with technology expanding interactions across multiple channels: web, […]

2407, 2018

View from the Boardroom: Keeping Up

By |July 24th, 2018|

Much like the Industrial Revolution of the 19th century, technological innovations today are transforming the work we do and how we do it. While people are gaining more freedom and opportunities as a result, technology also generates new challenges for companies seeking to remain competitive. My company, Upwork, is based in the San Francisco Bay […]

2011, 2017

Your Core Team

By |November 20th, 2017|

Like you, every day, I see an announcement for “The Next Big Thing” — a new technology, investment opportunity or innovation promising to maximize profits by increasing productivity and reducing labor costs.

The nature of “The Next Big Thing” varies widely, such as: utilizing offshore resources to reduce labor costs; increasing sourcing effectiveness; maximizing big data […]

2709, 2017

View From The Boardroom: Stand Out

By |September 27th, 2017|

Despite a year of political uncertainty and recent reports that we may see a slowdown in economic growth rates in the UK, the staffing sector continues to attract new players to the industry. In 2016, there were 4,529 new recruitment businesses registered in the UK alone and we have witnessed many new entrants to the […]

2609, 2017

View From the Boardroom: Guiding Principles

By |September 26th, 2017|

What a pivotal time to be in staffing. Our labor market is nearing full employment. “Artificial intelligence” has become a mainstream term. And the jobs of tomorrow are taking shape before our eyes.

In such a transformative environment, staffing leaders must connect more dots than ever before — and faster. However, as we whirl into the […]

2108, 2017

Survival of the Fittest

By |August 21st, 2017|

In a 2001 interview, I said, “You can’t move forward if you’re looking back.” I was recently reminded that survival in this ever-changing industry shouldn’t be taken for granted. With increasing customer demands and technology evolving daily, we are blessed to be one of the few companies that has survived and prospered. As I think […]

2707, 2017

View From The Boardroom: Fail Fast

By |July 27th, 2017|

At a recent conference, it was mentioned that the millennial generation will comprise 50% of the workforce by 2020. As I contemplated this fact, I wondered, “What have I learned that I could impart on this next generation of leaders?”

And when I was asked to contribute to the “40 Under 40 in Staffing” issue of this magazine, I asked myself, “What would I say to […]

2703, 2017

Climbing High

By |March 27th, 2017|

Every staffing professional has asked this very question and will likely continue to do so. The fact is we have made some headway. Companies are looking more and more to the flexible workforce to help with their needs. As providers of this flexible workforce, young workers turn to us to help them gain some experience, […]

111, 2016

View From The Boardroom: Navigating the Future

By |November 1st, 2016|

Since the Great Recession, it has been an ambitious journey for those of us in the staffing industry. Revenue dropped, hiring freezes ensued and clients implemented massive layoffs. To be staffing industry leaders, we had to be creative to stand apart from the competition and, most importantly, to keep our businesses moving forward. Artech’s success […]

1510, 2016

Get Empowered

By |October 15th, 2016|

You only need to look at companies such as Uber, eBay and Airbnb to see how technology has completely transformed a number of industries. Businesses of all shapes and sizes are racing to set a digital strategy and shift ways of working in order to maximise the benefits of new technologies, covering everything from robotics […]