View From The Boardroom

2307, 2019

View from Boardroom: Mindful Change

By |July 23rd, 2019|

When leading business transformation in this fast-paced world, it would be easy to draw only on experience and intuition and focus only on hard financial outcomes and then rush toward them. But as a leader, when it comes to large-scale, global change management, it is imperative to not act on assumptions, as doing so risks […]

2005, 2019

View from Boardroom: Making It Stick

By |May 20th, 2019|

Company strategies are funny things. So much work can go into their development, only to have them sit on a shelf and never be implemented. Or, they can be so vague that no one really knows what to do with them. Worse, they can be talked about and pointed to, with no real effort to […]

2503, 2019

Growth Over Synergy

By |March 25th, 2019|

When contemplating an acquisition, it can be easy to imagine synergies. These notions are often vague, like “our product range and their distribution channels.” Vague ideas are guaranteed not to live up to expectations. Other times, it can be easy to think the numbers are the story — such as a large customer overlap. On […]

102, 2019

View From the Boardroom: Purpose-Driven

By |February 1st, 2019|

Think about your top-performing employees — their accomplishments, their contributions. Then, think about the reasons for their success. Is it their strong work ethic and leadership skills? The passion and positive attitudes they bring to the office every day? It’s likely a combination of these attributes and more. But, perhaps the most notable characteristic high-performing […]

1411, 2018

View From the Boardroom: Doing Our Part

By |November 14th, 2018|

October was National Women in Business month, which reminded me to reflect on the many women who have had an enormous impact on my career, leadership, and success. I think of the women who have inspired me, trained me, coached me, trusted me, forgiven me, allowed me to fail, and encouraged and even pushed me […]

110, 2018

View from the Boardroom: The Coaching Advantage

By |October 1st, 2018|

The labour market in Italy has changed radically since the 1997 Treu Law, which set off the “wired network” of employment agencies and gave life to a previously non-existent temporary staffing market. Even if they are still often referred to as “temporary”, employment agencies have evolved from being simple intermediaries to becoming entities that can […]

110, 2018

View From the Boardroom: More Than a Mantra

By |October 1st, 2018|

In its report on expected customer experience trends by 2020, customer experience consulting firm Walker claims that the overall service experience will, in fact, outweigh price and product as a company’s sole key differentiator.

Tech effect. Yet customer service, like any other aspect of business, has changed dramatically, with technology expanding interactions across multiple channels: web, […]

2407, 2018

View from the Boardroom: Keeping Up

By |July 24th, 2018|

Much like the Industrial Revolution of the 19th century, technological innovations today are transforming the work we do and how we do it. While people are gaining more freedom and opportunities as a result, technology also generates new challenges for companies seeking to remain competitive. My company, Upwork, is based in the San Francisco Bay […]

2011, 2017

View From the Boardroom: Your Core Team

By |November 20th, 2017|

Like you, every day, I see an announcement for “The Next Big Thing” — a new technology, investment opportunity or innovation promising to maximize profits by increasing productivity and reducing labor costs.

The nature of “The Next Big Thing” varies widely, such as: utilizing offshore resources to reduce labor costs; increasing sourcing effectiveness; maximizing big data […]

2709, 2017

View From The Boardroom: Stand Out

By |September 27th, 2017|

Despite a year of political uncertainty and recent reports that we may see a slowdown in economic growth rates in the UK, the staffing sector continues to attract new players to the industry. In 2016, there were 4,529 new recruitment businesses registered in the UK alone and we have witnessed many new entrants to the […]