Leadership speaks volumes

Internal staff gave their staffing firms an overall net promoter score of 71 in 2022, with 67% of respondents reporting they were “extremely likely” to recommend their staffing agency to a friend or colleague. Senior leadership had the most impact on the NPS. The least impactful factor was pay and benefits.

Source: “North America Internal Staff Survey 2022: Retaining internal staff: what drives staff satisfaction, why they leave jobs, how to keep them happy”


Making the Cut

The US and Canada place on the least complex staffing markets list

While Australia and the Netherlands share the top spot, with the United Kingdom claiming third in SIA’s ranking of the best contingent markets, the US and Canada made the top 10. The US ranked No. 5 in 2022, rising one placement from the 2021 report. Canada held firm as the No. 7 best market.

Source: “Most Complex Contingent Markets Globally 2022”


A Strong Market

M&A to stay robust in 2022

Habits such as working from home and more technology tools arising amid the pandemic are leading sellers to increase their expectations. Many buyers will be looking for opportunities in different states — including some foreign players.

Source: “Deal flow forecasts for 2022”