Leadership speaks volumes
Internal staff gave their staffing firms an overall net promoter score of 71 in 2022, with 67% of respondents reporting they were “extremely likely” to recommend their staffing agency to a friend or colleague. Senior leadership had the most impact on the NPS. The least impactful factor was pay and benefits.
Source: “North America […]
Don’t Ask
Pre-job-offer criminal history queries banned for US government contractors
As a condition of either contract award or receiving payment on a contract, US government contractors may not request job applicants on the contract to disclose their criminal history information prior to the contractor’s extending a conditional […]
Women fare better at commercial firms
The representation of women at the executive and board level is modestly higher at commercial staffing firms than at IT and healthcare staffing firms; women also comprise a greater share of internal staff at commercial staffing firms. SIA defines commercial staffing firms as those that supply office/clerical and light industrial […]
English-speaking countries dominate the least-complex market list.
Five European countries rank among the 10 least-complex staffing markets globally, according to analysis of 60 international markets’ merits and how complex setting up a contingent workforce programme in them is. The Netherlands and the UK tied with Australia as the least-complex markets in SIA’s 2021 rankings. Switzerland tied […]
You OK?
Temps call for more communication as remote work continues
Amid the pandemic, temp workers surveyed by SIA reported feeling forgotten while working remotely. Their advice to staffing firms: Communicate on a regular basis to make sure your temp workers are doing well. Also, make sure your client is actually set up for remote work and […]
On Board?
Firms share opinions on staffing platforms
As part of a recent SIA Pulse survey, staffing firms were asked for their perspective on staffing platforms — internet-enabled platforms that allow clients to post jobs and select candidates in a fashion that is more self-service and less reliant on a traditional recruiter.
While 41% indicated such platforms are […]
The Ratings Effect
Candidates respond to firms’ engagement efforts.
activities such as responding to negative reviews, providing contact information, etc.) the more they benefit in terms of recruiting. In terms of sales, however, even a high degree of engagement on ratings sites produced only mildly positive benefits.
Source: “North America Staffing Company Survey 2020: Do staffing firms […]
We include snippets from Staffing Industry Analysts research to focus on trends that shape and grow your business. Corporate members have access to the full reports online.
M&A Transactions
Interactive tool tracks industry acquisition activity.
SIA researchers developed an interactive tool that includes data on some 1,575 mergers and acquisitions transactions that occurred in the staffing and workforce […]
We include snippets from Staffing Industry Analysts research to focus on trends that shape and grow your business. Corporate members have access to the full reports online.
How Am I Doing?
Provide temps’ performance feedback, and by email, while you’re at it.
The majority of temporary workers — 54% — prefer emails from their recruiters, compared with 21% […]
Surviving a Recession
Strategies from the last downturn’s survivors
After the last recession, we asked staffing firms to share the smartest thing they did, what saved their business and what they would do differently.
About half of respondents cited cost-related strategies as their fi rm’s key to surviving the recession; 13% of firms took a revenue-related approach; […]
