Department

1411, 2018

Doing Our Part

By |November 14th, 2018|

October was National Women in Business month, which reminded me to reflect on the many women who have had an enormous impact on my career, leadership, and success. I think of the women who have inspired me, trained me, coached me, trusted me, forgiven me, allowed me to fail, and encouraged and even pushed me […]

1411, 2018

Pushing Back

By |November 14th, 2018|

Many staffing firms have experienced financial abuses inflicted on them by clients or VMS/MSP agents. Originally lifted from traditional purchasing contracts, these ideas are now widespread in staffing deals. The following are some of the worst financial abuses that you may encounter, along with nutshell summaries of how to fix them.

Stale invoice forfeitures. This clause […]

1411, 2018

Almost Clear Skies?

By |November 14th, 2018|

A s the US economy powers along, aided by the Tax Cuts and Jobs Act passed at the start of the year, the environment continues to be broadly favorable for most skill segments of the staffing industry. This article examines the findings of SIA’s most recent biannual US Staffing Industry Forecast report for insights on […]

1411, 2018

Invest in Serving Others

By |November 14th, 2018|

The newest generations to the workforce have had a front-seat view to some of the most influential and formative events in US history: Millennials experienced 9/11 and the Great Recession, and Gen Zs grew up with the first black US president and saw the legalization of same-sex marriage. These generations are witness to a world […]

1411, 2018

New Chapter

By |November 14th, 2018|

On Oct. 3, Upwork celebrated its debut as a public company. The firm’s shares, offered at $15, surged more than 50% on the first day of trading, eventually settling at about $21 a share, giving the firm a market capitalization north of $2 billion. The IPO may be the catalyst for a new chapter of growth […]

1411, 2018

Consultant in the Gig Age

By |November 14th, 2018|

In the early 2000s, I worked for a large IT consulting firm. One particular years-long project had me and my team traveling worldwide managing the migration of around 25,000 servers and PCs to a new operating system. At each location, numerous contractors would join us for a week, attend a training and work with our […]

110, 2018

More Than a Mantra

By |October 1st, 2018|

In its report on expected customer experience trends by 2020, customer experience consulting firm Walker claims that the overall service experience will, in fact, outweigh price and product as a company’s sole key differentiator.

Tech effect. Yet customer service, like any other aspect of business, has changed dramatically, with technology expanding interactions across multiple channels: web, […]

110, 2018

Riding the Wave

By |October 1st, 2018|

No one would have believed at the dawn of this new century that the staffing industry was being scrutinized, keenly and closely, by intelligences far advanced; that as industry professionals busied themselves about various routine concerns, their company processes were being studied, perhaps almost as narrowly as a man with a microscope might examine the […]

110, 2018

Level Up

By |October 1st, 2018|

Fifty years ago, whether or not you had a college degree, your whole career could be spent at one company, doing essentially the same job. If a new process or tool was implemented, your employer provided training on how to use it. Innovation was incremental and large-scale change occurred at a manageable pace.

Today, change happens […]

110, 2018

Proof of Numbers

By |October 1st, 2018|

If you discuss the gig economy, human cloud platforms or total talent management with your clients, chances are they would be challenged to describe how they can benefit from or leverage these emerging talent models. How do you sell a staffing solution few people have even heard of? Therein lies your dilemma.

Enter solution selling. Here’s […]